Return Policy

  1. All customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
  2. Returns are only permitted if a product is delivered incorrectly to you.
  3. Claim of such must be made to us within 3 working days of delivery.
  4. The product must be returned in its original condition and packaging.
  5. Fine wines and spirits are products which undergo a certain amount of evolution in the bottle, we might not be able to accept returns of products of over ten years in age.
  6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.